In rare cases, parcels may be damaged during shipping. This does not automatically mean that the contents are affected.
What can happen in this case?
In many cases, the shipping provider will repackage the parcel and continue delivery. However, it is also possible that the shipment is returned to us.
Please first check the current status of your shipment. In many cases, the situation is resolved within a few days.
👉 Track your shipment here:
👉 You can report a damaged shipment, or a damaged, missing or incorrect product here:
No update or return to sender?
If the tracking status has not changed for more than 7 days or your parcel has been returned to us, please contact our support team.
👉 Contact support:
https://support.glow25.de/hc/en-gb/requests/new
Damaged contents or wrong product received?
If your parcel has been delivered but the contents are damaged or do not match your order, please find the next steps here: