If your delivery arrived damaged, contains the wrong product, or is missing an item, please contact us via our contact form.
You can also report the issue directly through this link:
If you are unable to submit the report or need further assistance, you can also contact our support team.
To help us review your case as quickly as possible, please include the following information:
- Your order number
- A short description of the issue
- One or two photos (e.g. of the damaged product or incorrect item)
- Your preferred solution (refund or replacement delivery)
🤝 Important: The more details you include in your first message, the faster we’ll be able to process your request.