If your parcel is returned to us, this can happen for several reasons – for example if it could not be delivered or was damaged during transit.
What happens next?
Your order is not lost. Once the parcel arrives back at our warehouse, it will be checked. After that, we will find a suitable solution together with you.
Next steps
Please contact our support team and let us know how you would like to proceed:
Reshipment
Please make sure to double-check that your delivery address is correct.
Refund
If you do not want a replacement shipment, we can refund your order.
Please also include your order number in your request so we can help you more quickly.
👉 Contact support: