Payment issues can have various causes – but in most cases, they can be resolved quickly.
Here’s what you can check first:
- Have you entered your payment details correctly?
- Does your credit card have sufficient limit?
- Is your bank performing a security check?
- Do you have a subscription (savings) order in your cart? In that case, only PayPal and credit card are available.
You can also try the following:
- Place the order again using the same payment method.
- Choose a different payment method (e.g. PayPal or credit card).
- Try using another browser or device.
🤝 Important: Payment authorisation decisions are made by your payment provider (e.g. your bank or Klarna). Unfortunately, this is beyond our control.
If the issue persists, please contact our support team — we’ll be happy to look into it together with you.
👉 Contact support: