If your payment has been charged, your order has usually been received by us as well.
You can check the following:
📩 Email inbox
Your order confirmation email may have landed in your spam or promotions folder.
👤 Customer account
You can view the current status of your order at any time in your customer account.
👉 How to log in:
💳 Payment details
Your payment overview often contains helpful references such as an order number or payment reference, which can help with identification.
Can’t find your order?
If you don’t see an order in your customer account, please contact our support team. To help us assist you quickly, please include:
- Payment date and amount
- Payment method (e.g. PayPal, Klarna or credit card)
- Transaction number or payment reference
👉 Contact support: