An order can only be cancelled if it has not yet been processed for shipping.
As soon as your order is placed, it is automatically transmitted to our warehouse. This means that cancellation is only possible within a very short period of time.
Your options
Right after placing your order
Please contact our support team as soon as possible. We will check whether your order can still be cancelled, although we cannot guarantee this.
👉 Request a cancellation:
https://support.glow25.de/hc/en-gb/requests/new
After your order has been shipped
Once your order has been shipped, cancellation is no longer possible.
However, you can easily return the products after receiving them.
👉 Learn how to request a return: