You can return your order if you no longer wish to keep it – for example, if you changed your mind or accidentally placed a duplicate order.
Your Order Is Still on the Way
If your package has not yet been delivered, you have two options:
- Refuse delivery when the package arrives
- Use the tracking link to initiate a return (if this option is offered by the shipping carrier)
👉 Learn how to track your shipment:
👉 You can also track your order here.
Your Order Has Already Been Delivered
If you have already received your package, please contact our support team and let us know that you would like to return your order.
Please include:
- Your order number
- The reason for the return
Our support team will then provide you with the next steps. Once your return has arrived at our warehouse, we will process your refund.
👉 Contact Support:
https://support.glow25.de/hc/en-gb/requests/new
Received the Wrong or a Damaged Product?
If your package arrived damaged, incomplete, or contains the wrong item, please follow the instructions here: